The effects and interaction of spatial visualization and domain expertise on information seeking

Information seeking skills are becoming increasingly important as rapid and widespread developments in technology have made information available in more formats and from more sources than ever before. Research in human computer interaction (HCI) has demonstrated that primary cognitive abilities represent a powerful predictor of information-seeking success in electronic information systems. Specifically, spatial visualization ability (SVA) seems to be particularly related to hierarchical menus systems navigation within databases, online learning environments, information archival systems, and virtually all internet web sites. Research indicates that individuals with low SVA take longer to complete tasks and experience more errors on first attempts to find information in hierarchical databases compared to those with high SVA. Understanding the influences of SVA as well as its interaction with other aspects of individual differences, such as domain expertise, is critical to the design of systems intended to accommodate individual differences in users. Thirty-five college students (23 males and 12 females) were selected from the general student body of two universities and assigned to groups based upon their self-reported membership in one of two specific disciplines: business ðn 1⁄4 26Þ or biology ðn 1⁄4 9Þ. Participants were then assigned to groups based upon scores on tests of SVA using a median-split. Each participant conducted five searches: one neutral search, two searches for business related information, and two searches for biology related information using the FirstSearch archival search tool. A 2 2 factorial Analysis of Variance with one between-groups variable (high vs. low SVA) and one within-group variable (high vs. low domain expertise) indicated a significant main effect of SVA as well as a significant main effect of Domain Expertise on the time required to Corresponding author. Tel.: +1-816-501-3592. E-mail address: [email protected] (R.E. Downing). 0747-5632/$ see front matter 2004 Elsevier Ltd. All rights reserved. doi:10.1016/j.chb.2004.03.040 196 R.E. Downing et al. / Computers in Human Behavior 21 (2005) 195–209 find their first relevant article on the search topic. The analysis also revealed that there was no main effect for SVA on the total number of relevant articles found during the search period but there was a significant main effect of Domain Expertise on the total total-number-of-relevantarticles found. There was no interaction between SVA and Domain Expertise on either time to first article or total number of articles found. Results of the study extend existing knowledge regarding the effects of SVA and domain expertise on information seeking by demonstrating a strong effect of SVA and domain expertise on information seeking skills. The results of this study also provide evidence in support of interface designs that are friendlier to information seekers who have low SVA. Related findings and suggestions for further research are discussed. 2004 Elsevier Ltd. All rights reserved.